OUR STORES

VISIT OUR NEW
STORE IN NEW YORK

294 Bay Meadows Ave.
Bay Shore, NY 11706

WE ARE HAPPY TO HELP

FREQUENTLY ASKED QUESTIONS

How long will it take for my jewelry to arrive?

For all made-to-order pieces, delivery takes 8–18 business days, depending on your location.

If your order includes a pre-order item, delivery may take a bit longer. We only begin production after the pre-order promotion ends, this helps us create intentionally and reduce waste.

For the most accurate delivery time, check the product page (just above the “Add to Cart” button).

Please note: Delivery times don’t include possible carrier delays caused by weather, customs, or busy holiday periods.

Where does my Grounded Kismet jewelry ship from?

U.S. Customers: Faster Holiday Shipping

For our U.S. market, we offer fast and reliable delivery, perfect for special occasions like Valentine's Day, seasonal gifting, or whenever timely arrival is crucial. This option is available for a select group of products.

All Grounded Kismet jewelry is handcrafted in Tengchong, Yunnan, where we work closely with skilled artisans who specialize in jade, crystals, and gemstone craftsmanship. Our team is deeply involved in overseeing production, gemstone selection, and quality control.

To ensure smooth and secure delivery, your order will travel from Tengchong to our logistics hub in Hong Kong. This routing is a standard industry practice for high-value goods and helps us navigate international customs and tariffs efficiently while ensuring:

✅ Fast, reliable worldwide shipping
❇️ Accurate end-to-end tracking
🌱 Lower carbon emissions through consolidated shipments

Although your tracking may begin in Hong Kong, your jewelry’s true origin is the artisanal workshops in Tengchong, Yunnan, where ancient craftsmanship and gemstone expertise come together to create every piece in the Grounded Kismet collection.

How can I pay for my jewelry?

We gladly accept all major credit cards (i.e. Visa, Mastercard, etc.) or  Paypal. We may also accept additional payment methods depending on which country you are shopping from. Any available payment methods will be displayed on our checkout page.

Is Grounded Kismet a Sustainable Brand?

There is no Planet B, and we believe that the Earth is our shared home, a gift we must protect for future generations.

As a brand, sustainability is not just a goal; it's an ongoing journey. At Grounded Kismet, we are committed to continuous improvement, with ambitious goals to become a truly sustainable jewelry brand. Corporate social responsibility is not just a buzzword for us—it’s woven into our daily practices and vision.

Our founder, who studied sustainability in Singapore, has instilled a deep commitment to environmental and ethical responsibility in every aspect of our brand. From using eco-friendly materials to ensuring fair treatment for our artisans, we strive to set a standard in both sustainability and craftsmanship.
Here’s how we’re making a difference:

🌿 Respecting Our Artisans: We deeply value the skilled artisans who craft each piece of jewelry. Their well-being is a priority, and we never push them to work beyond reasonable hours. Fair wages, safe working conditions, and respect for their craft are the cornerstones of our relationships with them.

🌍 Sustainable Practices: We aim to minimize our environmental impact by using sustainable packaging and eco-friendly shipping materials. Our goal is to ensure that every piece of jewelry created contributes to a greener world.

🌱 Giving Back: With every purchase, we contribute to environmental causes that help restore balance to our planet. We’re passionate about supporting tree planting initiatives and reforestation projects that help protect the Earth’s ecosystems.

At Grounded Kismet, sustainability isn't just about what we make; it's about how we make it and the impact we have on our planet and the people who craft our beautiful pieces.

Where do you source your jewelry?

Our jewelry is crafted from premium crystals and gemstones sourced from trusted suppliers around the world. We carefully select the highest quality materials, ensuring that every piece reflects the beauty and energy of these exceptional gems.

While our designs are brought to life in Tengchong, the advanced techniques used in production ensure precise craftsmanship, creating unique and durable pieces that stand the test of time.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

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    Each piece in our collection is thoughtfully designed to connect you with the powerful energy of the Chinese Five Elements, enhancing your inner balance and spiritual journey.